Refund policy

Returns & Refunds Policy

At Muse Wine Company, our goal is to make sure every experience with our non-alcoholic wines is exceptional. If something isn’t right with your order, we’re here to help.

Refunds

We can only offer refunds on products that are damaged or defective.
Please note:

  • We’re unable to refund or exchange any products that have been opened or consumed.

  • Refunds will only be issued for orders purchased directly through our official website (www.drinkmuse.ca or www.musewinebrand.com).

  • Refund requests must be submitted within 30 days of delivery.

Once verified, refunds will be processed back to your original method of payment. Depending on your financial institution, this may take 3–5 business days or longer to appear on your statement.

To start a refund request, please email drink@musewinecompany.com with the subject line: “Return”, along with your order number, photos of the damaged/defective product, and proof of purchase.

Exchanges

If you’re not happy with your order, unopened and unused products may be returned within 30 days of delivery for an exchange.
All items must be:

  • In their original packaging,

  • Unopened and unused, and

  • Packaged securely to prevent breakage in transit.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Please note:

  • Shipping costs on your original order are non-refundable.

  • Sale items are final sale and cannot be refunded or exchanged.

  • Any product not in its original condition or returned beyond 30 days may qualify for a partial refund at our discretion.

If you are eligible for an exchange, please email drink@musewinecompany.com with the subject line: “Exchange” and include proof of purchase.

Winter Shipping Notice

During the colder months, we take extra precautions to prevent product freezing or breakage.
Because of increased handling and insulation needs, winter shipping rates may increase.
We cannot be responsible for product damage caused by freezing during return transit, so please consider weather conditions before sending any returns.

Express & Overnight Shipping

If you’d like to arrange express or overnight shipping, please contact us directly at drink@musewinecompany.com before placing your order. We’ll do our best to accommodate your request.

Muse Wine Company is a subsidiary of Ve Oh Lay Acres Ltd., registered and operating in Canada as Doing Business As (DBA) Muse Wine Company.